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Supported Providers

Preclinical supports testing AI agents across multiple voice and chat platforms:
ProviderTransportStatus
VapiHTTP API✅ Supported
LiveKitWebRTC✅ Supported
PipecatWebRTC✅ Supported
OpenAIHTTP API✅ Supported
RetellHTTP + WebSocketComing Soon
ElevenLabsWebSocketComing Soon

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Adding an Integration

1

Navigate to Agents

Click Agents in the sidebar
2

Create Agent

Click Add Agent button
3

Select Provider

Choose your provider from the dropdown
4

Configure

Enter the required configuration (API keys, endpoints, etc.)
5

Test Connection

Click Test to verify the integration works
6

Save

Save the integration. It’s now available for test runs.

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Provider Quick Reference

Vapi

Voice AI platform for conversational agentsRequired: API key, assistant ID

LiveKit

Real-time voice/video infrastructureRequired: Server URL, API key, API secret, agent name

Pipecat

Open-source voice agent frameworkRequired: API key, agent ID (or LiveKit config)

OpenAI

OpenAI-compatible chat endpointsRequired: API key, base URL, model

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Security

API keys are stored securely and never exposed to the frontend. They are only used server-side during test execution.
Best practices:
  • Use environment-specific API keys (test vs production)
  • Rotate keys periodically
  • Use scoped keys with minimum required permissions

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Next Steps

Select your provider to see detailed configuration instructions:

Vapi Setup

Configure Vapi voice assistants

LiveKit Setup

Configure LiveKit agents